Frequently Asked Questions

Yes — Mekong Football holds a licence from the Isle of Man Gambling Supervision Commission and also complies with the UK Gambling Commission for certain markets. It uses SSL encryption and KYC checks to verify identity. Players should confirm eligibility based on their jurisdiction before signing up.

The welcome bonus is a 100% match up to $200 with a 35x playthrough requirement on the bonus amount only, valid for 30 days after activation. Only bets on sports events with odds of 1.50 or higher contribute to the wagering. Failure to meet the requirement within the timeframe forfeits the bonus and any winnings.

You can deposit using Visa/Mastercard, Skrill, Neteller, ecoPayz, and Bitcoin (BTC, ETH, USDT). Deposits are instant; withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days. Minimum deposit is $10; the minimum withdrawal is $20.

Mekong Football offers pre‑match and live betting on match outcomes, over/under, Asian handicaps, correct score, first goal scorer, and prop bets such as total corners or cards. All markets are subject to the platform’s rules and maximum payout limits per event.

Mekong Football uses 256‑bit SSL encryption for all data transmissions, stores data in PCI‑DSS compliant servers, and implements two‑factor authentication (2FA) for account login. Regular third‑party audits are conducted to verify fairness and security.

If you believe a settlement error occurred, contact customer support via live chat or email within 48 hours of the bet’s settlement, providing your bet ID and a screenshot of the relevant market. The support team will investigate and, if a mistake is confirmed, adjust the bet accordingly or refund the stake as per the betting rules.